Troubleshooting: backlight

White backlight is enabled in the MixUp software but doesn’t work

• Open the MixUp White tab in the software, make sure Connection by Bluetooth is selected and the backlight is enabled.
• Connect from the MixUp White tab to MixUp ***, where *** is your booth’s number. Connecting the white backlight from several tabs can interrupt the connection. SP105E is the RGB backlight — connect to it from the MixUp Pixel tab instead.
• Turn your laptop’s Bluetooth off and on again.
• Unplug the booth and plug it back in after 5 seconds.
• In MixUp app → MixUp White, check that the brightness is above 0.
• Restart the laptop.
• Update your Bluetooth drivers to the latest version from Windows — Intel Driver & Support Assistant.

Contact us if it doesn’t help.

Tip

Can’t connect from your laptop? You can set a continuous brightness from your phone instead — see Adjust the brightness.

White backlight doesn’t work with Snappic

• Turn your device’s Bluetooth off and on.
• Check that the booth is plugged in.
• Contact Snappic support with the exact error text.

For now, you can set a continuous light from the mobile app — see Adjust the brightness.