Troubleshooting: Bluetooth
Can’t connect to the booth by Bluetooth?
Section titled “Can’t connect to the booth by Bluetooth?”- Check that your platform supports Bluetooth — you bought it after August 2022, or you’ve changed the controller.
- If you could connect to the platform by Bluetooth before, try unplugging the platform, wait 5 seconds, and plug it back in.
- You can also use our free mobile app, Dzen Tech Spinner 360 (Android and iPhone), to check. Download it for free from Google Play or the App Store.
- If you can connect by phone but not by laptop, turn Bluetooth off and on again on your laptop. Check that the Dzen Scene Controller is running (you can find it at dzentech.store/download).
Is the platform losing the connection?
Section titled “Is the platform losing the connection?”Install the latest Bluetooth drivers for your laptop. You can use this link to check them, then restart your laptop.
If you still have connection problems, connect the platform by cable and text us. Note that a lot of people and devices nearby can interrupt the connection — we used the platform over Bluetooth without any issues at PBX 2023.