Troubleshooting: RGB / LED

RGB backlight doesn’t work in the MixUp app

“MixUp Pixel” shows as disconnected

• Check that the booth is plugged in.
• Make sure you aren’t connecting to the backlight from several devices — or several app tabs — at once.
• Turn your laptop’s Bluetooth off and on again.
• Unplug the booth and plug it back in after 5 seconds.
• Disable the connection in the MixUp app, then enable it again. Check that you’re connecting to the correct device name (SP105E + your booth’s number).
• If the problem continues, update your Bluetooth drivers — see Troubleshooting: backlight.

Connected to MixUp Pixel, but the backlight is off

• If you’re in RGB mode, make sure Blackout isn’t active (the small circle sitting in the black area of the triangle).
• Check that you’re connecting to the correct device name (SP105E + your booth’s number).
• Disable RGB in the MixUp app, connect using the mobile app instead, and send us the results — we’ll help.

RGB backlight doesn’t work in the Magic LED app

• Check that the booth is plugged in.
• If you can’t find SP105E in the list or can’t connect, unplug the booth and plug it back in after 5 seconds.
• Turn your phone’s Bluetooth off and on.
• If you can find the booth but the colours don’t change, make sure the backlight is enabled (top-right corner).